Plans and billing

Each project has its own plan, paid for by a billing account. The plan decides how many people can be on the project, which tools it has, and how much voice transcription it includes.

The plans#

Every plan includes logging, History and search, flags and follow-ups, Tag Watch, exports and Notes, plus a number of hours of voice transcription a month. Plans are billed monthly, quarterly or annually; the longer periods cost less. Prices include VAT. The pricing page shows the current prices, and so does the Billing tab of a project.

Choosing a plan#

1. 1

   In the project, open Settings, then Billing. You need edit access to billing.

2. 2

   Choose a billing account, or create one. It is the company or person invoices are made out to, and its card pays for every project on it. A new account's billing email has to be confirmed before a plan can be chosen: EVA Story emails it a link.

3. 3

   Pick monthly, quarterly or annual billing, then press the button on the plan you want.

4. 4

   Payments are handled by Paystack. You are taken there to add a card or pay, and brought back when it is done.

The free trial#

• Plans start with a seven-day free trial.
• A card is needed to start a trial. Paystack charges R1 to check it and refunds it straight away. Each card can start one free trial.
• A trial allows up to three people on the project and two hours of voice transcription. Exports open when the plan starts.
• Press Start my plan now to end the trial early and pay the first period. If the bank declines, nothing changes and the trial carries on.
• Cancel during the trial and the card is never charged. When the trial ends, the plan starts and the card is charged, unless you cancelled.

The production pass has no trial.

Changing or cancelling a plan#

• To move to a bigger or smaller plan, press Switch toon it and confirm. The difference is charged pro rata for the rest of the period. A plan smaller than your team can't be chosen until people are removed.
• Moving between monthly, quarterly and annual billing on a running plan isn't possible yet.
• Cancel plan keeps the plan running until the end of the period you paid for, with nothing more charged and nothing refunded.

Adding tools on Indie#

On Indie, Broadcast Tools, Stories and Schedules show a lock in the menu (Not on this project's plan). Opening one offers to add it on its own, to add all three together, or to move to a plan that includes them. Tools renew with the plan. Anything made in a tool is kept if the tool is later removed.

More people on Studio#

Studio can take extra people in packs of five, added from the Billing tab. Each pack renews with the plan.

Voice transcription hours#

• When the hours run out, voice stops until next month unless Carry on past the plan's hours is switched on. Extra hours are then charged to the card. Logging carries on either way; descriptions can still be typed.
• EVA Story emails the billing email, and everyone who manages billing, when 50%, 80% and 100% of the hours are used. You can set your own number of hours for the alerts.

Cards and invoices#

The Payment card box on the Billing tab adds, removes and chooses the default card for the billing account. Only the people who run a billing account can change it. Billing in the top bar lists every project whose billing you can see, its plan and status, your invoices (each with a PDF), and your billing accounts.

Projects managed by BIGBrave#

Some projects are run by BIGBrave on behalf of EVA Story. Their Billing tab says so, and their plan is changed by contacting BIGBrave rather than in the app. See who to contact.